Energy Query Management That Doesn’t Leave You Waiting
We handle supplier issues so you don’t have to—logging every step, communicating clearly, and pushing for fast, fair outcomes.
For Businesses Who Don’t Have Time for Chasing
When you’ve got operations to run, you can’t afford to be stuck in loops with energy suppliers. Our query management service is for businesses that need a proactive partner—someone who tracks every issue, follows up, escalates when needed, and keeps you in the loop until it’s sorted.
Decades of Experience. Relationships That Work.
With decades in the industry and strong relationships with all major UK suppliers, we know exactly how to get things moving. Our established escalation points and direct contacts mean we can often resolve issues faster—cutting through the noise to get real answers.
Full Logs. Weekly Reports. Nothing Missed.
Every query is logged and tracked in detail. For larger or strategic clients, we can provide weekly reports that summarise open, resolved, and pending queries. It’s full visibility across your account—so you always know what’s happening and where things stand.
Proactive Communication You Can Rely On
We don’t wait for you to chase us. Our team provides regular updates, clear timelines, and honest expectations. Communication is at the heart of our query management process—because when you know what’s happening, you can focus on everything else.
Talk to one of our team today.
Why Energy Query Management Matters
In the UK energy market, delays, errors, and unexpected charges can and do happen. But how they’re handled makes all the difference. Left unresolved, even a small issue can spiral into billing problems, budget gaps, or compliance concerns. That’s why proactive query management is essential.
At Equity Energies, we take the pressure off. Our dedicated query team tracks, escalates, and resolves issues on your behalf—keeping you informed every step of the way. Whether it’s a disputed invoice, missing meter data, or a tariff error, we’re here to sort it quickly and clearly.
How We Handle Queries
From the moment a query is raised, it’s logged in your dedicated client query log. We assign a clear owner, record every step taken, and keep the case active until it’s resolved. We also align our reporting with your internal structure—providing weekly updates for larger clients or summary reports as needed.
Our processes have been refined over years and are backed by strong supplier relationships across the UK energy market. These relationships allow us to escalate issues efficiently and directly—so you’re not stuck waiting in generic queues.
Communication Is Everything
We’ve built our reputation on being communicators as much as problem-solvers. That means you’ll always know the status of your query. We don’t disappear into silence or bury you in jargon. Instead, we offer regular updates, next steps, and clear timeframes. If something’s delayed, we’ll tell you. If it’s resolved, you’ll hear it from us first.
Why It Works
- Dedicated account managers and query handlers
- Structured logs to track all correspondence and updates
- Escalation points at every major UK supplier
- Weekly or monthly reporting based on your preference
- Clear timelines and proactive status updates
A Better Way to Manage Energy Issues
Query management shouldn’t be stressful. With Equity Energies, it’s not. We give you full visibility, dependable updates, and fast resolutions—delivered by a team who knows the system inside out. When issues arise, we’re already on it.